FAQ

Monday – Friday 6:30 AM to 6:00 PM

Closed 6 Holidays and the Day after Thanksgiving.

We are not able to control the weather, however, we will do our best to be open based on the number of staff that are able to be here to cover ratios, as well as considering the safety of our families and staff.

How do I enroll my child in Koalaty Time?

Enrollment is based on availability. Once accepted, there is a one time, non-refundable enrollment fee of $100 required.

How old must my child be to enroll?

We welcome children 6 weeks to 6 years of age.

What are the tuition rates?

Please call 515-278-5220 for our current rates.

• CASH,CHECK, VISA, MASTERCARD, DISCOVER, OR DEBIT CARD.
• PAYMENTS ARE DUE AT THE FIRST DAY OF THE WEEK THAT YOU ARRIVE IN THE CENTER.

Do you send out year end statements?

Yes, by email from Tara at Tara@koalatytime.com

Who do we contact if we need an invoice or receipt?

Contact Tara at Tara@koalatytime.com

Do you take part-time childcare?

Yes.

What forms of payment do you take?

We accept the following forms of payment:

• Check
• Cash – no change please. Only exact cash payments.
• Most major credit cards – Visa, Master, Discover, and Debit cards.
• We also do automatic payments. Please contact Tara at Tara@koalatytime.com to set this up.
• Year end statements sent out mid January by Tara
• For a receipt contact Tara@koalatytime.com

What discounts are available?

• A 10% discount is offered to Teachers, Wells Fargo employees, Principal employees and Athene employees.
• A 20% discount is offered to law enforcement, military families, and fireman.

When is tuition due?

Payment is due on Monday for the current week’s service or the first day you arrive in the center.  If cash is received for tuition, a receipt will be given. It is your responsibility to produce receipts or a cancelled check if a question arises with your account.

What if my child is absent?

No credit will be given for absences. You will not be able to make up the absences. We request, out of consideration to our staff, that you call if your child will not be attending.

How do I withdraw my child from the program?

A written notice is required two weeks prior to withdraw from Koalaty Time.

What do I bring for my infant?

• Diapers
• Cream
• Wipes
• Formula
• Bottles – a new bottle must be used for each feeding
• Baby Food (if applicable)
• Teething gel (if applicable)
• Burp cloths (one time donation to the center)
• 5 bibs (one time donation to the center)
• Extra changes of clothes
• Sleep Sack – can’t have a swaddle

What do I bring for my toddlers or preschooler?

• Diapers/Pull ups (if applicable)
• Wipes (if applicable)
• 2 blankets
• Extra change of clothes (possibly more depending on potty training stage)

If you would like to tour Koalaty Time, please call 515-278-5220.

When Not to Bring Your Child to the Center

• Fever of 100 degrees or above within the last 24 hours
• Diarrhea – more than 2 stools in one hour or within the last 24 hours
• Vomiting – within the last 24 hours
• Pink Eye – You must be out of the center until treatment is given
• Head Lice – Until child and home have been treated
• Strep Throat – 24 hours from the time antibiotics have been given
• Any other communicable disease

When Your Child will be Sent Home

• Develops a fever of 100 degrees or above
• Vomiting
• Diarrhea – 2 or more stools within an hour
• Symptoms of Pink Eye
• Head Lice
• Any other symptoms we feel need to be examined by a physician

What do I do if my child needs to take medication?

According to State Law, all medications will be placed in a locked container. A medication sheet must be on file and signed by the parent/guardian. Medications must be the original container and marked properly with child’s name, date, dose and physician prescribing the medication. All medication must be given to the front desk. This includes over the counter medication.

What is your vacation policy?

Each child that attends the center on a full time basis will earn 10 days of child care at half price, after each year attended. You must request to use these days by emailing tara at tara@koalatytime.com. (You may use them 1 day at a time, 1 week at a time, or 2 weeks at a time, being charged half price for each day used.)

Who do we contact if we take our child on vacation?

Email Jan at jan@koalatytime.com or call Jan at 515-707-3500.

Do we still pay for scheduled holidays?

Yes. No credit will be given for scheduled holidays or special scheduled holiday hours.

What if I need to bring my child on a day they don’t normally come or if my child’s schedule changes?

Email or call Jan at 515-707-3500.

What holidays are you closed?

We are closed on the following days:

• Christmas
• Thanksgiving
• The Friday after Thanksgiving
• New Years Day
• Memorial Day
• Labor Day
• July 4th

NOTE:

If the scheduled holiday lands on a Saturday, we will be closed on the Friday before the holiday. If the scheduled holiday lands on a Sunday, the center will be closed the following Monday.

Do you have special hours during the holidays?

Christmas Eve 6:30 AM to 3:00 PM

New Years Eve 6:30 AM to 3:00 PM

Can I bring treats on my child’s birthday?

On your child’s birthday, you may bring store bought or homemade treats that do not contain peanuts, peanut oil, or tree nuts. Please leave birthday invitations at front desk and we will pass them out.

How often will my child go outside?

State policy requires that all children, weather permitting, spend a few minutes outside in the fresh air. The State also states that if your child is well enough to be at school, they are well enough to go outside. Children one year and older will go outside twice a day.

What should my child have with them to go outside?

We are a peanut, peanut oil, and tree nut free facility.